Life on the Team:

As a Team Lead, youll be part of a high-performing operations team responsible for the smooth delivery of asset management services. Youll be at the forefront of driving operational excellence, managing service quality, and leading a team to meet performance expectations. Your role is critical in ensuring our service commitments are met, while fostering collaboration with internal stakeholders and external partners. This is a dynamic and influential role that blends leadership, analysis, and strategic delivery across regions.

What You’ll Do

Operational Delivery

• Oversee the daily operations of asset management services, ensuring alignment with contractual requirements.
• Manage operational efficiency, control delivery costs, and address aged incident backlogs.
• Ensure accurate asset tracking and maintain optimal stock and service levels.
• Identify and implement continuous service improvements to enhance customer satisfaction.

Reporting and Analysis

• Generate and present detailed management reports with actionable insights.
• Leverage Office 365 tools, particularly Excel and PowerPoint, for data analysis and performance reporting.

Change Management

• Evaluate and approve changes that impact asset management services.
• Coordinate the delivery of approved changes and communicate any deviations or unplanned activities effectively.

Relationship Management

• Act as the primary point of contact for operational outcomes in your region.
• Foster strong relationships with internal teams, stakeholders, and external partners to ensure smooth service delivery.

Business Management

• Partner with leadership to support account growth and ensure all contractual obligations are understood and met.
• Proactively identify and drive initiatives to improve service quality and operational efficiency.

General Management & Leadership

• Inspire, lead, and support your team to consistently deliver high-quality service.
• Ensure adherence to SLAs and manage change effectively across the function.

What You’ll Need

• Proven experience in operational leadership roles, ideally within asset management or related services.
• Strong working knowledge of Office 365 tools — particularly Excel (data analysis) and PowerPoint (reporting).
• Exceptional communication skills, with the ability to simplify and explain complex concepts to diverse audiences.
• Familiarity with asset management best practices and service delivery standards.
• A proactive, problem-solving mindset with a focus on driving performance improvements.

Performance Metrics

• Meet or exceed KPIs related to service delivery, data integrity, operational efficiency, and team performance.
• Ensure full compliance with SLAs and successful implementation of change management processes.

Role: IT Asset Management

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate