Position Summary:

The incumbent will be responsible for implementing and managing strategies aimed at enhancing employee performance and operational excellence. This individual will adapt and deliver training programs across multiple locations, fostering collaboration among cross-functional teams to ensure alignment with organizational goals. The role emphasizes driving continuous improvement in training programs and performance metrics to cultivate a culture of learning and development. Plays key role in assessing Talent in Promotional & Lateral Movements

Key Responsibilities:

1. Training Strategy & Implementation:
2. 
   

• Develop and implement training strategies that enhance employee performance and support operational excellence across the organization.
• Deliver and manage training programs across multiple locations, ensuring consistency, quality, and relevance to all employees.
• Collaborate with leadership to identify key training needs in line with organizational goals and objectives.

1. Performance and Continuous Improvement:
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• Foster a culture of continuous learning by ensuring that training programs contribute to the ongoing development of employees.
• Monitor and assess training effectiveness using feedback and performance metrics, ensuring that training initiatives meet the desired outcomes.
• Drive continuous improvement efforts in training processes, content, and delivery methods to maintain up-to-date, high-quality programs.

1. Cross-functional Collaboration:
2. 
   

• Work closely with cross-functional teams to identify skill gaps and provide tailored training solutions that address both individual and organizational needs.
• Ensure alignment of training efforts with broader organizational strategies, fostering a collaborative approach to employee development.

1. Feedback and Development:
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• Gather feedback from participants to assess training effectiveness and identify areas for improvement.
• Use performance matrices to track employee progress and drive development initiatives that promote ongoing growth.

1. Leadership Collaboration:
2. 
   

• Partner with senior leadership in assessing training needs and developing tailored learning programs that align with the strategic goals of the organization.
• Support leadership in fostering a culture of learning and performance excellence throughout the organization.

Qualifications & Skills:

• Proven experience in learning and development, training management, or related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and interpersonal skills for working with cross-functional teams and senior leadership.
• Ability to adapt training programs to meet the diverse needs of employees across multiple locations.
• Experience with performance management tools and metrics to evaluate training effectiveness.

A proactive, results-oriented approach with a focus on continuous improvement and operational excellence.

Role: Subject Matter Expert

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

PG: Any Postgraduate

About company

A leading home retailer in India with over 90+ stores, Home Centre is one of the countrys most preferred home shopping destinations.

Since 1995, Home Centre has brought the joy of homemaking to millions of customers. Starting off with a single store in Sharjah, UAE, today the brand has over 100 stores worldwide. Over the years, Home Centre has earned a reputation for delivering outstanding value, continuous innovation and exceptional customer experience.

 Home Centre offers an extensive and impressive range of furniture, modular furniture, home furnishings, home accessories, bed and bath products and kitchenware. Home Centre’s in-house team of stylists and buyers draw inspiration from global trends to bring stylish and affordable furniture and homeware to a wide spectrum of homes ranging from the traditional to the modern.

Home Centre India has been awarded as the most admired retailer in the home and office improvement category for 3 consecutive years from 2014 to 2016.