Key Responsibilities:

• Supervise and support team members during the shift to ensure efficient operations.
• Delegate tasks and responsibilities to staff based on operational needs.
• Monitor quality control, safety protocols, and customer service standards.
• Handle customer inquiries, concerns, and complaints professionally.
• Open and/or close the location, including securing cash, inventory, and property.
• Maintain shift reports, including staff performance, incidents, and sales.
• Ensure compliance with company policies and procedures.
• Train and onboard new employees as needed.
• Assist with scheduling and time management to meet labor goals.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• 1–3 years of supervisory or team lead experience in [retail/food service/manufacturing/etc.].
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Basic computer and point-of-sale (POS) system knowledge.

Preferred Skills:

• Experience with inventory control and cash handling.
• First aid or safety certification (if relevant to the role).
• Bilingual abilities are a plus.

About company

Swiggy is Indias largest online food item ordering & delivery chain, it also tops the chart of Indias Unicorn startup lists. Its a Bangalore-based startup started in 2014, and as of now, its expanded to more than 100 Indian cities. Swiggy propelled quick pick-and-drop food delivery applications to make the life of people simpler. It gives a single window to request from an extensive variety of restaurants along with an entire food entering and conveyance arrangement that connects neighbourhood eateries with foodies

In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart. In 2023