The Service Centre Technician is responsible for diagnosing, repairing, and maintaining a variety of electronic, mechanical, or IT-related equipment. This role ensures timely service, quality repairs, and excellent customer support. The technician also assists with inventory management, documentation, and troubleshooting issues both in-house and remotely when required.

Key Responsibilities:

1. Repair & Maintenance:

• Diagnose, repair, and maintain equipment based on manufacturer specifications and service manuals.
• Perform hardware and software troubleshooting for electronic or IT devices.
• Test and inspect repaired devices to ensure optimal functionality.
• Handle component replacements and upgrades.
• Ensure proper calibration and configuration of serviced equipment.

2. Customer Support:

• Provide technical support and guidance to customers regarding repairs and maintenance.
• Communicate repair estimates, timelines, and service details effectively.
• Address customer concerns and ensure high satisfaction levels.

3. Documentation & Reporting:

• Maintain accurate records of repairs, parts used, and service history in the system.
• Generate service reports and communicate findings to relevant teams.
• Follow up on warranty claims and service agreements.

4. Inventory & Equipment Management:

• Track and manage spare parts, tools, and consumables.
• Ensure proper storage and handling of service equipment.
• Request necessary parts and supplies to minimize downtime.

5. Compliance & Safety:

• Follow company policies, industry regulations, and safety protocols.
• Maintain a clean and organized workspace.
• Dispose of electronic waste responsibly.

Required Skills & Qualifications:

• Diploma or certification in Electronics, IT, or a related technical field.
• Previous experience in a service technician role preferred.
• Strong troubleshooting and problem-solving skills.
• Knowledge of diagnostic tools and software.
• Ability to read technical manuals and schematics.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic computer proficiency (MS Office, inventory management systems).

Preferred Qualifications:

• Manufacturer certifications (e.g., Apple, Dell, Cisco, etc.).
• Experience with networking, software troubleshooting, or mechanical repairs.
• Familiarity with warranty and service agreements.

Work Environment & Physical Requirements:

• Ability to lift and carry equipment up to [weight] lbs.
• Standing or working for extended periods.
• Exposure to electronic components and tools.

Compensation & Benefits:

• Competitive salary based on experience.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Professional development and training opportunities.

About company

Rolls-Royce Limited was a British luxury car and later an aero-engine manufacturing business established in 1904 in Manchester by the partnership of Charles Rolls and Henry Royce. Building on Royces good reputation established with his cranes, they quickly developed a reputation for superior engineering by manufacturing luxury cars. The business was incorporated as "Rolls-Royce Limited" in 1906, and a new factory in Derby was opened in 1908. The First World War brought the company into manufacturing aero-engines. Joint development of jet engines began in 1940, and they entered production in 1944.^[1] Rolls-Royce has since built an enduring reputation for the development and manufacturing of engines for military and commercial aircraft.