Resident Engineer position is part of Juniper Global Delivery Services team for one of the major Cloud service providers. This position is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer s network. This role requires close integration of efforts between Services, Development Engineering, Product Management and Sales.

This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues.

Job Responsibilities:

• Hold design and information-gathering workshops with the Customer to understand the Customer s existing network design.
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors. Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Assist to customer/partner for troubleshooting the network s design and architecture issues, analysing network and device configurations.
• Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment.
• Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network. Acts as a customer technical liaison for Juniper Networks support and development teams.
• Testing product features and functionality to provide solution post implementation to meet design requirement.
• Providing deployment guidance to ensure that implementations are consistent with design specifications.
• Applying extensive industry experience to improve network performance and proactively analyse potential enhancements. Evaluating technical specifications for interoperability.
• Assists customer/Partner in the development and testing of new features and solutions.
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
• Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried.
• Document network design requirement and update design document time to time.
• Validation of MOP s and assisting partner and customer during migration/implementation.
• Adhere to Juniper process and provide best practices to help customer optimize/design network with worldwide trend/solutions.
• Proactive alerts on security threats, compliances, bulletins & procedures.

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

Role: Customer Service

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Junipers sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.