The Transformation Manager will be is responsible for working with the key interface between the project, Operations stakeholders, and the technology (where required) in ensuring the change is delivered in a smooth and successful manner. This role will lead and manage the implementation of tactical/strategic initiatives aimed at enhancing customer experience, optimising processes, and achieving operational efficiency. The role will collaborate with cross-functional teams and stakeholders to identify improvement opportunities and drive meaningful change aligned to the Institutional strategy across countries. This role requires strong leadership, project management skills, and a deep understanding of banking principles and best practices.

What will your day look like

Strategy Implementation: Plan and execute a comprehensive Institutional, the Operations transformation strategy that aligns with the companys vision and business goals.

Process Optimisation: Analyse existing processes, identify inefficiencies, and implement improvements to enhance operational efficiency, accuracy, and productivity.

Customer Experience Enhancement: Identify key pain points in the customer journey and work to enhance the overall customer experience through process improvements, technology integration, and innovative solutions.

Project Management: Lead the planning, execution, and monitoring of Institutional transformation projects, ensuring timely delivery, adherence to budgets, and achievement of desired outcomes.

Change Management: Develop and implement change management strategies to facilitate smooth transitions during process and system changes, ensuring minimal disruption to operations.

Stakeholder Collaboration: Collaborate with various internal teams, including IT, operations, marketing, and finance, to ensure seamless integration and alignment of transformation initiatives across the organisation.

Data Analysis: Utilise data-driven insights to identify trends, make informed decisions, and measure the impact of transformation efforts on client satisfaction and business performance.

Transition Management: Lead the planning, execution, and monitoring of Institutional transition projects, ensuring timely delivery and achievement of desired outcomes.

Risk Assessment: Identify potential risks associated with transformation/transition projects and work proactively to mitigate these risks.

Performance Metrics: Define and track key performance indicators (KPIs) related to Institutional transformation initiatives, providing regular progress reports to management.

Compliance and Regulations: Ensure that all changes comply with relevant industry regulations and data protection laws.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Strategic project management and delivery experience in a complex, fast-changing environment

Ability to work in a dynamic, agile and sometimes ambiguous environment

Ability to manage project backlog, align workstream priorities, coordinate interdependencies and proactively manage risks

Planning and breaking down work into meaningful components aligned to the plan with effective sequencing/critical path - ability to cut through unnecessary work, focus only on essentials/value add and ensure delivery at pace

Ability to collaborate across diverse teams and stakeholders, creating a shared purpose that brings people together to deliver outstanding outcomes aligned to a mission

Ability to be a connector - acutely aware of teams and stakeholders in a way that you know when and how to leverage the expertise of others to deliver

Effective communication skills (verbal and written) and ability to interact with a range of stakeholders at all levels

Experience in managing the delivering of work via 3rd parties or partnerships and/or teams across multiple functions (network of teams)

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

Role: Project Manager

Industry Type: Banking

Department: Project & Program Management

Employment Type: Full Time, Permanent

Role Category: Other Program / Project Management

Education

UG: Any Graduate

PG: Any Postgraduate

About company

ANZ Bengaluru began its journey 34 years ago in 1989 and is critical to the delivery of ANZ’s operations and strategy. Well established in Bengaluru, we are the largest Banking Operations and Technology Capability Centre of ANZ outside Australia with more than 7,500 full-time employees.

We provide banking operations services like Retail, Commercial and Institutional banking, Trade Finance, and Technology. We also specialise in the areas of Economic Research, Risk Analytics, Client Insights, and Credit Decisioning.