PURPOSE OF THE ROLE

This role is responsible for travel management in the organization, streamlining travel desk operations and introducing new process to ensure effective travel management. This role is also accountable for travel Revenues and for forming collaborations leading to cost effective travel.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Decrease the over all cost of Travel while adhering to the travel Policy. Liason with the Travel Agents, gather various options on all the travel requests and approve cost logical fares.
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• Decrease the over all cost of Hotel while adhering to the Travel Policy. Approve the Hotel cost and also ensure SLA is followed on booking process
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• Responsible for Signing and Renewal of Airline Corporate Deals.
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• Liason with Airline Sales personnel to validate if all tickets are tracked with the Corporates deal code and close the queries and issues for the same
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• Ensure ticket travel arrangements are closed well within the SLA time and employees are following the travel policy to have tension free process .
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• Ensure Customer Satisfication Scores are improved by updating/enhancing the travel process within the Team.
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• Streamline Travel Desk operations to ensure efficient Travel Management and collaborate with the Immigration Team for Visa.
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• Reports on travel Records and Passenger Data for future Travels. Provide regular Travel MIS to various stake holders
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• Ensure completion of all mandatory training by self and team

EDUCATION QUALIFICATION

1. Bachelor of Commerce or any degree
2. Dilomia in IATA (International Air Travel Association.

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years): 10-14 years
2. Relevant (in years): 9-10 years

DOMAIN/ FUNCTIONAL SKILLS

• Knowledge on Computer reservation system Galiloe, Sabre and Amadeus
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• Hotel Management preferably Sales and Back office reservation Domain.
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• Knowledge on Quality Assurance, Control and Improvement activities
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• Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel

Role: Operations - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: B.Com in Commerce

PG: Any Postgraduate

About company

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, weve helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every members abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.