Roles & Responsibilities:

• Handle inbound customer calls efficiently and professionally
• Provide accurate information and resolve customer queries
• Maintain a high level of customer satisfaction through effective communication
• Document and update customer records based on interactions
• Work collaboratively with team members to achieve daily targets

Eligibility Criteria:

• Proven experience in inbound calling and customer handling is preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Freshers with good communication skills are welcome to apply

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.