About the Role:

We are looking for a Semi-Voice Process Executive to handle both voice and non-voice customer interactions. The role involves responding to customer inquiries via calls, emails, and chat, ensuring prompt and professional support. The ideal candidate should have strong communication skills, attention to detail, and the ability to multitask efficiently.

Key Responsibilities:

🔹 Customer Support & Query Resolution

• Handle inbound and outbound calls to assist customers with their queries.
• Respond to customer inquiries through emails and chat support.
• Provide accurate and timely information to resolve customer concerns.

🔹 Data Processing & Documentation

• Maintain records of customer interactions, transactions, and feedback.
• Update customer information in the database accurately.
• Follow up on unresolved queries to ensure customer satisfaction.

🔹 Issue Escalation & Coordination

• Escalate complex issues to the appropriate department or senior team members.
• Work closely with internal teams to ensure smooth query resolution.
• Adhere to company policies, quality standards, and service-level agreements (SLAs).

🔹 Process Improvement & Feedback Management

• Identify common customer issues and suggest process improvements.
• Gather customer feedback and share insights with the team.

Qualifications & Skills:

✔ Education & Experience

• Bachelor’s degree or equivalent qualification.
• 0-3 years of experience in customer support, BPO, or a related field.
• Freshers with good communication skills are welcome to apply.

✔ Skills & Competencies

• Strong verbal and written communication skills.
• Ability to handle customer interactions professionally and with empathy.
• Proficiency in typing, email handling, and basic computer skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to work in rotational shifts, including night shifts if required.

Preferred Qualifications:

• Experience in international or domestic BPO processes.
• Familiarity with CRM tools and ticketing systems.
• Multilingual abilities (if required for the role).

Why Join Us?

✅ Competitive salary with performance-based incentives.

✅ Training and career growth opportunities.

✅ Supportive and collaborative work environment.

✅ Work with leading brands in the industry.

About company

Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global client.

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigents decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.

We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.

Our track record speaks of our success; having developed more than 400 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.

Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .