A Non-Voice Process Executive handles customer interactions through written communication channels such as email, chat, and social media, rather than via phone calls. This role is integral to customer support, back-office operations, and data management across various industries.

🧾 Key Responsibilities

• Customer Support: Address customer inquiries, complaints, and support requests through email, chat, or social media platforms.
• Data Entry & Management: Accurately enter and manage large volumes of data into company systems, ensuring precision and timeliness.
• Document Processing: Handle and process documents, paperwork, and other materials in line with company procedures.
• Order Processing: Manage financial transactions such as billing, invoicing, payment processing, and order fulfillment.
• Technical Support: Provide basic technical assistance for hardware, software, and network-related issues through written communication.
• Market Research: Conduct surveys, analyze data, and compile reports to understand customer preferences and market trends.
• Quality Assurance: Regularly review data and processes for accuracy and compliance with company standards.
• Team Collaboration: Work closely with team members and other departments to resolve issues and enhance service delivery.

🎓 Qualifications & Skills

• Educational Background: A minimum of a high school diploma; a bachelors degree is preferred.
• Technical Proficiency: Familiarity with software programs related to data entry and management, such as MS Office and CRM systems.
• Communication Skills: Strong written communication abilities, with a focus on clarity, grammar, and tone.
• Attention to Detail: High level of accuracy and attention to detail when performing tasks.
• Problem-Solving Skills: Ability to interpret data and provide solutions for customer queries.
• Time Management: Ability to manage time effectively to meet deadlines while handling multiple tasks.

🌟 Ideal Candidate Traits

• Organized: Capable of managing multiple tasks and prioritizing effectively.
• Detail-Oriented: Ensures accuracy in data entry and document handling.
• Team Player: Works collaboratively with various departments to achieve organizational goals.
• Adaptable: Adjusts to changing tasks and responsibilities as needed.

About company

Vitality an ISO 27001 and HIPAA certified company, employs over 250 professionals and stands out as a leading provider of business support solutions in the healthcare, legal and insurance domains in the US. Vitality specializes in Medical Billing, Accounts Receivable, Transcription, Medical Record Review, Paralegal and Teleradiology services.