elationship Manager – Customer Experience

Location: Bangalore / Ahmedabad

Experience: 2–6 years

Role Overview

Strengthen long-term customer relationships and drive repeat business through excellent post-sales engagement.

Key Responsibilities

• Manage post-delivery customer follow-ups.

• Handle customer escalations and service feedback.

• Drive retention, referrals, and repeat sales.

• Coordinate loyalty programs and customer events.

• Track CSAT and NPS scores.

• Work closely with sales & service teams.

Requirements

• Experience in customer relationship management.

• Strong interpersonal & conflict-resolution skills.

• Auto dealership background preferred.