Responsibilities:
-Interact with users through a series of actions and answer all queries, resolve issues via chat.
-Maintain and update records for daily queries and escalation.
-Update our internal databases with information about technical issues and useful discussions with customers.
-Monitor customer complaints on social media and reach out to provide assistance.
-Share feature requests and effective workarounds with team members.
-Gather customer feedback and share with our Product, Sales and Marketing teams.
-Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.

Requirements :-
-Effective written and spoken English communication skills.
-Must be Articulate and Spontaneous in Active conversations to handle tough situations.
-Ability to recognize the sensitive nature of issues and maintain confidentiality.
-Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
-Multi-tasking abilities.
-Patience when handling tough cases.