Job description
Overview: Appario Retail Private Limited
Appario is a fully owned subsidiary of Frontizo, where Frontizo Business Services Private Limited is a joint venture
between Patni Group and Amazon Asia. Our vision is to be a company that is customer obsessed, metrics driven,
excels in providing world class customer experience and transforms the way e-commerce customers buy and
interact online. We currently operate through our offices in Bangalore, India and are ramping up operations.
Appario offers employees excellent learning, developmental and growth opportunities within the organization.
We have a culture and practice of customer centricity, hiring and developing the best, insisting on the highest
standards, calculated risk taking and delivering results.
About Mass Vendor Recruitment (MVR)
MVR team onboards new and upcoming vendors on to Appario platform and nurtures and grows them into
brands of scale. This means scouting for potential leads, converting and onboarding them, and helping them
scale their business through us.
DESCRIPTION
2+ yrs experience of working cross functionally with tech and non-tech teams experience. Has a background in
quantitative decision making, ability to derive business/operations metrics, and driving adoption of different
tools and resources. Has managed critical operational processes, with end-to-end business responsibility.
Analytical, mediation and problem resolution skills. Skilled in collaborative management environment,
succeeding through regular meetings and clear formal and informal communication with members of the
remote and local management teams. Proven history of delivering results while owning complex cross-
functional launches partnering with central teams. Exceptional written, verbal, and presentation skills; excellent
interpersonal skills
A successful candidate will need to have a developed skill-set in the following areas:
• Process and Tech orientation; ability to find efficient solutions to problems and automate tasks.
• Stakeholder management experience; ability to work cross-functionally and with a wide range of
employees with different skill sets.
• Ability to drive implementation and adoption of key programs / initiatives.
• Operational support and passion, with experience in establishing, measuring, and meeting service level
agreements, improving the availability, performance, and quality of systems, and managing complex
on-the-fly operational problems
• High bias for action
• Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing
program requirements, tight deadlines, and keeping people and projects moving on schedule.
• Exposure to working with technology teams and solving operational issues using technology
• Ability to influence stakeholders to devise business plans to improve the metrics
BASIC QUALIFICATIONS
• 2+ years of program or project management experience
• 2+ years of working cross functionally with tech and non-tech teams experience
• 2+ years of defining and implementing process improvement initiatives using data and metrics
experience
• Experience defining program requirements and using data and metrics to determine improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
PREFERRED QUALIFICATIONS
• 2+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the
organization
What are we really looking for?
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
• Creative and analytical problem solvers with a passion for operational excellence
• Identification of areas of possible process improvements • Pace of implementation and consistency in performance. Strong interpersonal skills and ability to guide team members
• Ability to drive tasks assigned independently post guidance from leadership
• Proactive reporting of status to leadership
Frontizo and Appario are equal opportunities employers. We believe passionately that employing a diverse
workforce is central to our success. We make recruiting decisions based on your experience and skills. We
value your passion to discover, invent, simplify and build. We welcome applications from all members of
society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Role: Subject Matter Expert
Industry Type: Retail
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations

Education
UG: B.Sc in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization

Key Skills
Business Operations Advanced Excel Project Management Data Management Operations Management