We are seeking a detail-oriented Product Support Specialist to provide exceptional technical and customer support for our products. In this role, you will assist users by troubleshooting issues, providing product knowledge, and ensuring customer satisfaction. You will work closely with product development, sales, and engineering teams to resolve product-related inquiries and improve user experience.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and support tickets.
• Troubleshoot and diagnose product-related issues, escalating complex cases as needed.
• Guide customers through product setup, features, and best practices.
• Document customer interactions and technical solutions in the knowledge base.
• Collaborate with internal teams to communicate product issues and improvements.
• Assist in product testing and provide feedback for enhancements.
• Develop and update FAQs, manuals, and support documentation.
• Train customers and internal staff on product functionality.
• Ensure a high level of customer satisfaction by resolving issues efficiently.

Required Qualifications

• Bachelors degree in [relevant field] or equivalent experience.
• years of experience in customer support, technical support, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to learn new products quickly and explain technical concepts clearly.
• Familiarity with CRM systems, ticketing software, and remote support tools.
• Experience with [specific software, hardware, or industry-related tools] is a plus.

Preferred Qualifications

• Experience in SaaS, IT, or technology-based products.
• Knowledge of SQL, APIs, or scripting languages for troubleshooting.
• Multilingual skills are a plus.

Benefits & Perks

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and flexible work arrangements.
• Career development and learning opportunities.

About company

Saleshandy is a sales engagement platform that enables sales teams to scale their email outreach operations seamlessly.

Campaigns on Saleshandy are the easiest way to schedule and send hundreds (or thousands) of multi-stage automated follow-up emails to your leads at once. You can personalize your email campaign using merge tags, and have automated follow-ups sent based on engagement (open or clicks) on the last email. You can schedule these emails to go out in your recipients time zone too, so your emails dont get buried in their inbox.