Job description
About FAI:

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices.


FAI is committed to creating an environment that respects, supports, and inspires all individuals. We do not discriminate based on color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer


Job Description:


Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.


Competencies:

Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
Working knowledge in all the Business Applications related to Processes.
Ability to Retrieve relevant information using appropriate Online Business-related Websites
Ability to use these tools to perform required search and collate information.
Ability to identify ad notify team members and leads in case of rule break in the tool.
Ability to Process Simple, Medium and High complexity tasks
Ability to Create process related reports within the desired timeframe that is expected
Follow the set guidelines/framework while structuring all work products
Ability to provide implementable recommendations basis the gaps and problems identified
Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
Maintain compliance to the Quality metrics
Ability to display the culture of FTR (First Time Right) While processing orders
Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Technical Skills:

Should have basic knowledge of MS office (Word, Excel & Power-point)
Should have basic knowledge of Mortgage and Accounting principles
Educational Qualification and Experience:
Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration)
Professional work experience of 0 to 3 years.


Thanks,

Shruti V
8073978415
[email protected]

Role: Non Voice - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate

Key Skills
Customer Support Non Voice customer service representative Email Support Non Voice Process Back Office Semi Voice Chat Support Data Entry Bpo Non Voice Data Entry Operation