We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of our organization. The ideal candidate will be responsible for optimizing processes, improving performance, managing teams, and ensuring that business operations are efficient and aligned with strategic goals.

Key Responsibilities:

• Oversee and manage daily operations to ensure productivity, efficiency, and service excellence.
• Develop and implement operational systems, processes, and best practices.
• Monitor performance metrics and prepare regular reports for senior management.
• Lead and mentor cross-functional teams to meet departmental objectives.
• Manage budgets, resource allocation, and cost control efforts.
• Identify areas of improvement and implement solutions to streamline workflow.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Collaborate with other departments (HR, Sales, Finance, IT) to ensure smooth operations.
• Resolve operational issues and respond to customer or client concerns in a timely manner.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 5+ years of experience in an operations or management role.
• Strong leadership and organizational skills.
• Excellent problem-solving, decision-making, and analytical abilities.
• Effective communication and interpersonal skills.
• Proficiency in using MS Office and operations software/tools (e.g., ERP, CRM, workflow tools).
• Ability to thrive in a fast-paced and dynamic environment.

Preferred Qualifications:

• MBA or relevant professional certification (e.g., PMP, Six Sigma, Lean Management).
• Experience in [specific industry if known, e.g., logistics, SaaS, e-commerce, manufacturing].
• Familiarity with data analytics and operational KPIs.

About company

Maxicus is the fastest-growing BPO, Founded 20 years ago.We offers services to Fortune 500 companies and bringing together talents from diverse backgrounds. Spread across India in 5 prime locations.Join us & grow in one of the best working cultures.