Job description
Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. We currently work with 6000+ enterprise brands across 20 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Being certified as a Great Place to Work for five consecutive years only reinforces Netcores principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. Position Overview: We are seeking a highly skilled Technical Writer to join our dynamic Product Team at Netcore Solutions. As a Technical Writer, you will play a critical role in enhancing our product documentation, ensuring that it is comprehensive, consistent, and userfriendly. You will collaborate with various teams to benchmark our documentation against industry competitors, gather feedback from customer-facing teams, and create valuable content that enables our users to maximize the potential of our products.

Key Responsibilities: 1. Documentation Review and Enhancement:
• Review and enhance all existing product documentation, prioritizing CE (Customer Engagement), CPaaS (Communications Platform as a Service), and PX (Product Experience) documentation.
• Improve documentation comprehensibility, consistency, and accuracy.
• Update screenshots and create how-to videos to enhance user understanding. 2. Documentation Benchmarking and Feedback:
• Benchmark Netcore product documentation against industry competitors to identify areas for improvement.
• Collaborate with customer-facing teams, including onboarding and support, to gather feedback on documentation.
• Act on feedback to make continuous improvements to documentation quality. 3. API Documentation Collaboration:
• Work closely with the development team to create and maintain API documentation.
• Ensure API documentation is accurate, up-to-date, and accessible to developers and users. 4. Release Notes and Product Communication:
• Review and contribute to the preparation of release notes, newsletters, and other product-related communications.
• Ensure that all product updates and changes are effectively communicated to users and stakeholders. 5. Blogging and Content Creation:
• Collaborate with the product and product marketing teams to create engaging and informative blog posts.
• Produce content that highlights the features, benefits, and best practices related to Netcore products. Qualifications:
• Bachelors degree in a relevant field (e.g., English, Technical Writing, Computer Science, or a related discipline).
• Proven experience as a Technical Writer, preferably in the software or technology industry.
• Strong attention to detail and the ability to convey technical information in a clear and concise manner.
• Proficiency in tools and software commonly used for technical documentation.
• Familiarity with API documentation and development concepts is a plus.
• Excellent communication and collaboration skills.
• Self-motivated, organized, and able to work independently and as part of a team. Why Join Netcore Solutions:
• Be part of a fast-growing company at the forefront of customer engagement and marketing automation.
• Collaborate with a passionate and diverse team of professionals dedicated to innovation and excellence.
• Enjoy a competitive salary and benefits package.
• Access to professional development and learning opportunities.
• Work in a dynamic and inclusive work environment. If you are a talented Technical Writer with a passion for creating exceptional product documentation and want to be part of a company that values innovation and customer success, we encourage you to apply and join our Netcore Solutions team.

To apply, please send your resume and a sample of your technical writing work to [email address].
Netcore Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees


Role: Software Development - Other
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development

Education
UG: B.Tech/B.E. in Any Specialization

Key Skills
Technical Documentation Api Documentation User Documentation