Job Title: Customer Support Associate US Chat Process

Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations

Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

• Revert on chats written by the customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Role: Email Support

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

About company

Lyros Technologies Private Limited is a private company incorporated on April 22, 2020, in Hyderabad, Telangana. It is active and operates in the information technology sector. The company has an authorized capital of ₹1.00 M and a paid-up capital of ₹0.00. Lyros Technologies focuses on driving innovation in the IT industry and offers various services like web development, graphic design, and workforce management.