1. Respond to user queries via chat, email, or occasional calls—primarily for developers using the OpenAI API.
2. Troubleshoot product issues and escalate complex problems appropriately.
3. Maintain and improve documentation; collect data on usage patterns.
4. Ideal skills: excellent written communication, empathy, strong problem-solving, and the ability to work across time zones
5. Lead and enhance support operations—daily service health, automation initiatives, vendor/BPO partnerships, and tooling build-out.
6. Prototype AI-driven workflows (e.g., via ChatGPT, Jupyter, Retool) before production-level integration.
7. Track key metrics (e.g., CSAT, response time, efficiency), negotiate contracts, and coach teams.
8. Requires 8+ years in support operations, systems focus, team leadership, and experience in automation and analytics

Role: Non Tech Support - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

About company

Tech Mahindra is a major Indian IT services and consulting powerhouse with global scale and a robust digital portfolio. It’s accelerating growth in BFSI, heavily investing in AI and cloud partnerships, and championing innovation via Makers Lab and projects like Project Indus. Its focus on sustainability and social impact, backed by awards like Terra Carta, underscores a broad and purpose-driven strategy. Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company[6][7] with over 158,000 employees across 90 countries.[4] The company was ranked #5 in Indias IT firms and overall #47 on Fortune India 500 list for 2019.