Responsibilities of the Remote Support Engineer :

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Responsibilities of the Remote Support Engineer :

- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.

- Extracts and analyzes data, runs analytics (software/expert-based)

- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.

- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.

- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed

- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations

- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

The Remote Support Engineer must have a proven track record of

Providing excellent customer service and must possess a customer focused mindset

Effec

Role: Business Analyst

Industry Type: Industrial Equipment / Machinery

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Business Intelligence & Analytics

Education

UG: Any Graduate

PG: Any Postgraduate