Role & responsibilities

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to the supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get the approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning the workload, in conjunction with the service supervisor
• Accountable for raising sales lead to the supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing the proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to the supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and the supervisor

Leadership / People management

• Responsible for regular update of the supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

Preferred candidate profile

• Min 2+ yrs of experience in elevator service and maintenance with relevant education.

Perks and benefits

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.

Role: Foreman / Technician

Industry Type: Industrial Equipment / Machinery

Department: Production, Manufacturing & Engineering

Employment Type: Full Time, Permanent

Role Category: Operations, Maintenance & Support

Education

UG: Diploma in Mechanical, Electrical, Electronics/Telecommunication