What are we looking for?

• Any Graduate
• Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting.
• Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours, if required.

Role & responsibilities

1. Help Desk Support:

- Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.

- Provide prompt and efficient resolution of hardware, software, and network-related issues.

2. Troubleshooting and Problem Resolution:

- Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.

- Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

3. Inventory Management:

- Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.

- Assist in the procurement and deployment of new IT assets as needed.

4. Data Security and Backup:

- Ensure data security measures are followed, including regular backups of critical systems and data.

- Assist in implementing security protocols to protect sensitive information.

5. User Training and Documentation:

- Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.

- Maintain documentation for IT processes, troubleshooting guides, and user manuals.

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: B.Tech/B.E. in Any Specialization

About company

Thyrocare Technologies Limited is Indias first fully automated diagnostic laboratory with a focus on providing quality at affordable costs to laboratories and hospitals. With a Centralized Processing Laboratory in Mumbai, India for esoteric tests and Regional Processing laboratories in 8 major metro cities in India and other parts of Asia, we perform more than 200,000 clinical chemistry investigations on about 50,000 specimens every day. Thyrocare is Indias 1st private lab to be approved by ICMR for COVID-19 Testing.