A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include:

1. Responding to customer inquiries via phone, email, or live chat

2. Troubleshooting technical problems and providing solutions

3. Recording and updating customer information in databases

4. Escalating complex issues to higher levels of support

5. Maintaining a high level of knowledge about company products and services

6. Providing exceptional customer service and building positive relationships with customers

7. Collaborating with other teams to resolve customer issues and improve processes

8. Staying current with industry developments and updates to company policies

9. Continuously seeking ways to improve customer experience and overall satisfaction.

Qualifications:

1. Excellent written and verbal communication skills

2. Strong problem-solving and decision-making abilities

3. Ability to multitask and prioritize tasks effectively

4. Knowledge of customer service principles and practices

5. Previous experience in a customer support role

6. Familiarity with CRM software and ticketing systems

7. Positive attitude and a desire to help customers.

Role: IT Support - Other

Industry Type: Management Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Wood is a global leader in consulting and engineering, delivering critical solutions across energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people.