Operational Responsibilities
• Requires interacting with UK hospital staff / secretaries with respect to the Specialty of the Specialists and their consultation availabilities / Book Appointments
• Key accountabilities include quality in service delivery meeting all SLA targets
• A key member of the Outbound Process
• To achieve productivity targets with respect to processing guidelines as per the pre-agreed norms
• To adhere to the quality standards as detailed in the SLA by ensuring accuracy requirements are met as per the target


Education and Experience
• Graduate / post-graduate degree
• A good hold over the English Vocabulary & Fluency in Language
• Preferable to have experience in Inbound/Outbound Calling



Key Skills and Competencies
• Good logical, analytical and problem solving abilities
• Attention to detail and accuracy
• Good interpersonal skills and strong client focus
• Ability to communicate clearly, concisely and effectively
• Ability to handle process escalations, identify issues and risks and propose resolution
• Ability to multi-task and prioritize work
• Ability to work harmoniously as part of a team



Technical Competencies
• Good knowledge of MS Office applications, especially Word and Excel required
• Ability to perform tasks on multiple computer applications

Language Skills
• English - speaking, reading and writing
Role: Voice / Blended - Other
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: B.Com in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Sc in Any Specialization, B.A in Any Specialization, BCA in Any Specialization
PG: MS/M.Sc(Science) in Any Specialization, M.A in Any Specialization

Key Skills
Communication Skills Verbal Communication English Language Strong Communication Skills