We are hiring for International Voice Process roles where you will be responsible for handling inbound/outbound voice calls from global customers and assisting them with their queries, complaints, or service requests. This role requires excellent communication skills, a customer-first attitude, and the ability to troubleshoot and resolve issues efficiently.

Key Responsibilities:

• Handle inbound and/or outbound voice calls from international customers.
• Address queries related to product/service information, billing, technical issues, bookings, orders, etc.
• Provide accurate and timely information, ensuring high levels of First Call Resolution (FCR).
• Maintain professional tone and empathy during customer interactions.
• Record and update customer information accurately in CRM tools.
• Meet and exceed assigned KPIs like CSAT, AHT, Quality Score, etc.
• Escalate complex issues appropriately following SOPs.

Skills & Qualifications:

• Education: Minimum 12th pass; Graduation preferred.
• Experience: Freshers or candidates with 0 months to 2 years of experience in an international BPO.
• Language: Fluent spoken English with neutral/global accent; excellent listening and interpersonal skills.
• Typing speed of 25–30 WPM with basic computer literacy.
• Strong problem-solving skills and ability to handle pressure.
• Willingness to work in night shifts and weekends.

Process: Best buy and AT&T process

Location: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087

Process: International voice process 

Salary: Freshers- 18K and Exp - upto 28k- 29k in hand 

Cab facilities will be provided upto 20Kms - free cabs

5 days rotational working and 2 days rotational off.

About Company

24/7.ai is a global company specializing in Customer Experience (CX) solutions, providing AI-powered conversational intelligence and contact center software to help businesses engage and retain customers. Founded in 2000, the company combines AI with human expertise to deliver personalized, predictive, and effortless customer interactions across multiple channels. They serve major global brands in various industries, handling billions of customer conversations annually and focusing on improving customer satisfaction and business outcomes.