• Utilize excellent English communication skills to address and resolve client issues over calls.
• Willingness to work in a 24*7 office environment.
• Demonstrate analytical problem-solving abilities to understand and resolve customer issues.
• Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues.
• Proactively show respect for customers time and manage time effectively to ensure all customer interactions add value.

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About company

2COMS Consulting Pvt Ltd is a prominent human resources and staffing solutions provider in India, with a rich history spanning over three decades.Established in 1993, the company initially began as a training center under the Aptech banner.Over time, it expanded its services to include recruitment, skill development, apprenticeship management, and social initiatives aimed at eradicating curable blindness .Employee reviews on platforms like Glassdoor and AmbitionBox indicate a generally positive work environment, with ratings around 3.9/5.Employees appreciate the supportive work culture, learning opportunities, and work-life balance.However, some concerns include salary competitiveness and management practices.2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.