Job description
Roles and Responsibilities:

A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all e-retail customers.

The role of the CSA is to handle customer queries and resolve their issues primarily through phone.

Working Hours - 5 days working (10-hour daily shift). We operate in a 24*7 environment and hence, shortlisted candidates will be required to work in the rotational shifts.

Desired Candidate Profile:

Communication Skills:

Strong communication skills (written and verbal English)

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills and ability to compose a grammatically correct, concise, and accurate written response

Computer Knowledge/Skills:

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus

Demonstrates understanding of the Internet, e retail websites.

Proficient knowledge of email applications will be a plus

Perks and Benefits

best work culture Interested candidates can directly come for Walk-in-interview drive (Mon to Fri) between 10 am to 2 pm at below mentioned venue. kindly ensure that you carry your resume along with you.

For more details , Call HR Gurdeep 8168028978


Role: Voice / Blended - Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Graduation Not Required

Key Skills
International Voice Process Blended Process Customer Care International Process International BPO Domestic Process