Job description
Exciting opportunity to collaborate with our HR team and support the resolution of HR queries for both India and overseas countries. Youll play a crucial part in providing 24x5 coverage through the PISA platform and audio support, ensuring that HR inquiries are addressed efficiently and effectively. Join us to make a meaningful impact in a dynamic and supportive environment!


Location : Seepz, Andheri East.
Experience : 1 to 3 Yrs/Freshers can apply

Shifts : Rotational shifts
Note: Looking for Immediate Joiners & Willing to travel on their own transport


Job Description:

Managing inbound calls and resolution on PISA tickets within defined timelines (SLA).
Following call scripts when handling different topics.
Identifying customers needs, clarify information, examine every request and providing solutions.
Meet minimum standard productivity and KPI targets.
Strong communication and good call handling skills to support queries on call and ensure users satisfaction.
Manage (non-technical) Tier 1queries i.e. Human Resource, Reimbursement, Travel & Expense, Payroll, Mobility, Insurance and Benefits, etc.
Manage/update employee records on Nessie-HR tool.
To be well versed with Policies/Process and provide accurate information to employees as first level of contact.
Pointing on Policy/Process, SOP change as applicable and beneficial to employees/organization.
To work together as a member of the Help Desk team to assist in the delivery of an excellent Employee Satisfaction.
Preferred Requirements:

Good knowledge of different MS Office Applications.
Ready to Work in rotational shifts i.e., first, second and night shift.
Ability to operate independently and in a team - Passion for teamwork

Role: HR Generalist
Industry Type: IT Services & Consulting
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations

Education
UG: B.B.A/ B.M.S in Any Specialization, B.Com in Any Specialization

Key Skills
Good Communication In English Microsoft Office Applications