Job Summary:

Role : HR Helpdesk
Experience: 1 year to 5 years
Job Location: Bangalore

Eligibility:
- Graduate in any discipline
- Basic computer knowledge required (MS- Office Applications)
- Proven ability to adapt to new tools by applying logical approach
- Work experience as per the job grade.
- Typing speed of 30 wpm with 100% accuracy

Skill & Responsibilities:
- Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line

Managers, Vendors and 3rd parties

- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus
- Maintains and improves quality results by adhering to standards and guidelines

Mandatory Requirements (How to generate your EPCN)
EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

Step 1: Visit https://ibegin.tcs.com/iBegin/
Step 2: Click to login
Step 3: Click New user (Register with us)
Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
Step 5: Once completed, your TCS no. would be generated which starts from EP2024XXXX.
Step 6: You will receive the EP number on your personal e-mail ID.

Role: HR Operations - Other
Industry Type: BPO / Call Centre
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations

Education
UG: Any Graduate