Position Summary

The HR Grievance Handling Manager will be responsible for addressing and resolving grievances raised by guards, supervisors, and security officers regarding payouts, benefits, salary calculations, and leaves. This role requires a thorough understanding of Indian labor laws, salary calculation methodologies, and compliance standards. The candidate will also be responsible for liaising with internal teams, clients, and auditors to ensure transparency and satisfaction while maintaining a calm, professional demeanor under pressure.

Key Responsibilities

Grievance Management:

Act as the first point of contact for guards, supervisors, and security officers to address grievances related to salaries, benefits, leaves, and discrepancies.

Investigate and resolve grievances in a timely and effective manner while maintaining professionalism and empathy.

Maintain detailed records of grievances, their resolution, and any follow-up actions for audit and reporting purposes.

Communicate and clarify company policies, procedures, and decisions to employees to minimize misunderstandings.

Compliance and Legal Knowledge:

Ensure all salary payouts, benefits, and other compensation comply with Indian labor laws, including EPF, ESI, gratuity, bonus, and leave wages.

Stay updated with amendments in labor laws and regulations to ensure compliance in payroll and employee benefits.

Collaborate with the compliance team to ensure adherence to statutory and client-

specific requirements.

Salary and Benefits Expertise:

Verify and cross-check salary calculations, deductions, and benefits against company policies and statutory norms.

Address discrepancies in salary structures and ensure transparent communication with employees.

Assist employees in understanding their salary components, including gross, net, and statutory deductions.

Stakeholder Management:

Handle escalations from employees with a calm and solution-oriented approach.

Confidently participate in meetings with in-house compliance auditors and client representatives to discuss payroll and grievance-related issues.

Work closely with operations, payroll, and compliance teams to resolve systemic issues causing recurring grievances.

Support day-to-day HR functions, documentation & compliance.

Employee Engagement and Reporting:

Foster trust and positive relationships with employees by providing fair, empathetic, and transparent resolutions.

Prepare monthly reports on grievances, resolutions, and trends for management review.

Provide recommendations for process improvements to minimize grievances and enhance employee satisfaction.

Key Requirements

Educational Qualifications:

MBA in HR (Mandatory).

A certification in HR, payroll management, or labor laws will be an added advantage.

Professional Experience:

Minimum of 3-5 years of experience in grievance handling, payroll management, and compliance in a similar role.

Experience in managing grievances of employees on outsourced payroll is highly desirable. Address and resolve employee concerns efficiently.

Technical Skills:

Complete knowledge of salary calculations, including gross, net, deductions, and statutory compliances (EPF, ESI, gratuity, bonus, etc.).

Proficiency in MS Excel, payroll software, and employee management systems.

Familiarity with tools for grievance tracking and resolution.

Basic understanding of payroll processes & hands-on experience with any payroll software.

The candidate should be able to answer questions related to Payroll calculations as per the topics mentioned below:

Compliance & Statutory Knowledge

Detailed explanation of PF, ESIC, and GST compliance in payroll

Latest TDS and income tax computation methodologies

Karnataka-specific labor law compliance nuances

Knowledge of Form 16, 24Q, and 26AS filing processes

Payroll Software & Technology

Experience with SAP HR, Zoho Payroll, and Oracle HCM

Advanced Excel skills for payroll calculations

Expertise in integration of HRMS with payroll systems

Understanding of cloud-based payroll management platforms

Complex Compensation Scenarios

Handling variable pay structures for security personnel

Managing multiple salary components (basic, allowances, incentives)

Calculating overtime, night shift, and hazard pay

Compensation strategies for contractual and permanent workforce

Security Industry-Specific Challenges

Payroll management for multi-location security operations

Handling diverse workforce (guards, supervisors, management)

Compensation strategies for 24x7 operational roles

Vendor payment and contractor management

Statutory Compliance Deep Dive

Professional Tax calculations for Karnataka

Gratuity and PF contribution calculations

Minimum Wage Act compliance for security workforce

ESI and bonus calculations for blue-collar workers

Advanced Technical Skills

Reconciliation techniques between payroll and finance

Data privacy and security in payroll management

Audit trail maintenance

Advanced reporting and MIS generation

Google Sheets: Comfortable with data entry, reports, and HR tracking.

Problem-Solving Scenarios

Handling salary discrepancies

Managing cross-location payroll complexities

Resolving tax optimization challenges

Addressing workforce compensation inequities

Recommended Assessment Methods:

Case study presentation

Live Excel calculation test

Software simulation

Statutory compliance scenario analysis

Behavioral Competencies:

Strong interpersonal and communication skills to handle challenging conversations with employees.

A calm, composed, and empathetic approach when addressing grievances from irritated or dissatisfied employees.

Confidence and assertiveness to handle discussions with auditors and client representatives.

Problem-solving skills with a solution-oriented mindset.

Employee Engagement: Assist in creating a positive work environment.

Legal and Compliance Knowledge:

In-depth understanding of Indian labor laws and statutory requirements applicable to

payroll and employee benefits.

Ability to interpret and implement client-specific compliance mandates effectively.

Key Attributes for Success:

Empathy: Understand and address employee concerns with compassion and fairness.

Professionalism: Maintain a calm and professional demeanor under pressure.

Detail-Oriented: Ensure accuracy in salary calculations and compliance adherence.

Adaptability: Handle diverse stakeholders and resolve grievances effectively.

Confidentiality: Maintain strict confidentiality regarding sensitive employee information.

Benefits Offered by G4S Secure Solutions:

Professional development opportunities.

Exposure to a dynamic, global work environment.

Comprehensive employee benefits as per company policy.

Opportunity to contribute to a leading organization in the security services industry.

This position offers a challenging yet rewarding opportunity to play a key role in ensuring employee satisfaction and compliance excellence at G4S Secure Solutions. If you are a confident, empathetic, and skilled HR professional, we encourage you to apply.

Job Responsibility:

The Ideal Candidate:

Perform an action:

Role: Employee Relations - Other

Industry Type: Facility Management Services

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: Employee Relations

Education

UG: Any Graduate

PG: Any Postgraduate

About company

G4S is a global integrated security company, part of Allied Universal, specializing in providing security services and solutions. In India, G4S is known as G4S India and is a leading security solutions provider, with over 135,000 employees and a vast network of branches and offices. 

Key aspects of G4S Security Solutions:

• Global Presence:
• G4S operates in over 90 countries with a vast employee base of over 800,000. 
• Integrated Security Solutions:
• G4S offers a range of services, including security solutions, integrated management services, and technology solutions. 
• Core Business:
• G4S specializes in secure solutions, security systems, and also provides training, facilities management, aviation security, and other services. 
• Sectors Served:
• G4S caters to various sectors such as aviation, education, finance, government, healthcare, and more. 
• Clientele:
• G4S boasts a diverse clientele across sectors like BPO, retail, healthcare, infrastructure, banking, and hospitality. 
• Acquisition:
• G4S was acquired by Allied Universal in 2021, strengthening its global presence and infrastructure. 
• India Focus:
• G4S India has over 131 branches and hubs, and over 135,000 employees, making it a significant player in the Indian security market.