Job description


*Dear Candidates,
Greeting from NTT DATA, We are happy to take your profile for a wonderful career with NTT DATA.


Experience: Fresher
Shift: US Shift (Night Shift)
Work Location: Noida, sector 144
Mode of Interview: Online Video Call Interview (Virtual Interview)
Mode of Work: Work from Office


Positions General Duties and Tasks


Job responsibility:
• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.


Requirements for this role include:


• Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
• Should be a Graduate.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.


*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Role: Customer Onboarding - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Service Communication Skills Customer Care Fresher BPO BBA Bjmc Revenue Cycle Management Semi Voice US Healthcare B.Com Freshers Customer Support Mass Communication AR Calling AR Follow up International Voice Denial Management Voice RCM