Key Responsibilities

• Data Analysis & Billing Management: Collect and analyze telecom billing, inventory, and contractual information to identify discrepancies and opportunities for cost savings.
• Process Monitoring & Optimization: Monitor telecom processes to identify inefficiencies, recommend improvements, and implement best practices to enhance operational performance.
• Vendor & Contract Management: Maintain and update client telecom inventory, contract pricing, and invoice pricing to ensure accuracy and compliance with service agreements.
• Technical Support & Troubleshooting: Provide first-level support for telecom-related issues, coordinating with technical teams to resolve service disruptions and ensure minimal downtime.
• Documentation & Reporting: Prepare and maintain detailed reports on telecom expenses, process improvements, and service performance metrics for management review.
• Compliance & Quality Assurance: Ensure all telecom activities adhere to company policies, industry standards, and regulatory requirements.

🎓 Required Qualifications

• Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field.
• Experience: Minimum of 1 year in telecom expense management, telecom auditing, or a similar role.
• Technical Skills: Proficiency in telecom billing systems, data analysis tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Analytical Skills: Strong ability to analyze complex data sets, identify trends, and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with clients, vendors, and internal teams.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in billing, reporting, and process documentation.

✅ Preferred Qualifications

• Certifications: Certifications in telecom expense management (TEM) or ITIL (Information Technology Infrastructure Library) are advantageous.
• Experience: Familiarity with telecom service providers and understanding of telecom contracts and SLAs (Service Level Agreements).
• Software Knowledge: Experience with telecom management software or enterprise resource planning (ERP) systems.

💼 Compensation & Benefits

• Salary: Competitive, commensurate with experience and industry standards.
• Benefits: Health insurance, paid time off, performance bonuses, and opportunities for professional development.

About company

Founded in the year 2000, we believe in business process excellence. So, its a no-brainer that, we believe in quality over quantity. Developing and transforming customer data that serves the entire customer lifecycle is our niche and we take pride in bringing you unparalleled expertise through our team of 17,000+ professionals across 9 delivery centers, worldwide. We focus primarily on Customer Experience (CX) which is why our staff and customer retention rates are among the highest in the industry.