We are hiring for Help Desk Manager role for Bangalore.

JOB DESCRIPTION:

Key Responsibilities:

• Team Leadership & Management:
• Lead, mentor, and develop a high-performing team of service desk analysts and technicians.
• Conduct performance reviews, provide feedback, and identify training needs.
• Foster a positive and collaborative team environment.
• Service Desk Operations:
• Oversee daily service desk operations, ensuring smooth and efficient ticket resolution.
• Monitor service desk performance against SLAs and KPIs.
• Analyze service desk trends and identify areas for improvement.
• Implement and maintain service desk processes and procedures.

Prepare and present regular service desk performance reports.

SPECIFIC SKILL SETS REQUIRED:

• Strong understanding of ITIL framework and best practices
• Good communication in English and Hindi

Knowledge on common IT technologies.

Interested candidates can share their updated resumes to [email protected]

Role: IT & Information Security - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT & Information Security - Other

Education

UG: Any Graduate

About company

Velocis is a system integrator and into IT infrastructure and managed services business.

We have head office in Noida and branch offices in North, West And South.

As a company we are 24+ years old and have a 1100+ Proficient and certified IT professionals at 130 locations Pan India. We are a 1000 Crore company with a strong & consistent CAGR double digit rate of 23% year or year.

Velocis is a Gold Partner for CISCO & Meraki and an Advanced Consulting Partner with Amazon Webservi