Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Hiring Fresher’s, 2024 Pass-outs and result awaited candidates for Customer Service: Voice Roles

Work Location: Gurgaon / Hyderabad
Exp.: 0-2 year (Previous exp. in voice process) (Result awaited candidates can apply)
Shifts: Flexible with any shift


Responsibilities
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.
• Provide excellent customer service to our customers.


Qualifications we seek in you
Minimum qualifications
• Graduate (Any Discipline except Law)
• Freshers are eligible
• 2024 Pass-outs / Result awaited candidates are eligible
• Previous experience in voice process would be an added advantage


Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Role: Customer Success, Service & Operations - Other
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre
Department: Customer, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Employment Type: Full Time, Permanent

Key Skills:
English, Bpo, Customer Service, Calling, Calls, Customer care, Customer support, Customer service, Call center, Domestic Voice Process, Domestic Voice, Telecalling, Domestic, BPO, BPO VOICE, Domestic Calling, Voice

Education
UG:Any Graduate