Job description
1. Processing requests per ITIL framework and within defined SLA.
2. Creation/deletion/management of objects in AD, i.e. local user accounts, groups, workstations, servers, printers, etc
3. Regularly perform housekeeping duties to keep their OU hierarchy clear of stale, unused, expired, and other no longer needed objects
4. Process requests for access control authorized by data owner and by following defined process.
5. Process requests for group drive mappings, computer account, application accounts etc.
6. Perform Server Setup (Create the required groups and give them appropriate permissions on the server)
7. Meeting or exceeding predefined KPI and SLA targets.

Role: Technical Support - Non Voice
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Housekeeping Business communication Basic Operational excellence Powershell Active directory Windows Customer service Management Recruitment