• Enquiry handling (email / calls) and sending report on a daily basis to Team Lead.
• MIS maintenance by liaising with the ops team for quicker closure.
• Liaising with Corporate / employees for additional supporting in due course of execution.
• Managing the Query management with the client employees / management by providing accurate information.
• Daily Status update to the client on the open applications through TTK portal.
• Sending a completed report to Team lead on daily basis.
• Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Candidate Profile
• Excellent communication skills both written and verbal.
• Proficiency in using Internet and MS office tools.
• Candidates should be well versed with reporting skills, analysis and team management.

Role: Operations - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Relation Executive Team management MIS Query management MS Office tools Management