Job description
Eligibility Criteria
Should have completed their Qualiflying Degree with minimum Aggregate of 50%
Age should be upto 30 years
Location: Chennai
Experience: 3+ years in Customer Complaints Management
Qualification
Any Graduates / Post Graduates.
Selection Procedure
Should have excellent communication and presentation skills.
Should have good knowledge of Finance & BFSI products.
Should be well versed in MS Office.
Job description
Handling Customer Complaints.
Record and evaluate complaint submissions.
Coordinate with internal departments to incorporate vital input into reports.
Review and provide feedback on complaint investigation.
Ensure to maintian TAT & timely processing of complaints.

Role: Account / Relationship Management - Non Voice
Industry Type: Financial Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
iso quality control customer management customer complaints customer service spc presentation skills customer care sales customer support technical support operations fm eaquality assurance msappap customer handling communication skills