Job description
Provide the Dyson owners with exceptional technical support including servicing/repairing of their Dyson machines.
Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to offer a stop solution to remedy the issue at hand.
Manage and deliver a high-quality customer experience from the service/repair perspective timely, combatting the technical difficulties at hand.
Properly manage parts usage and inventory as required and/or directed, tabularizing all the pertinent information for proper documentation.
Installing and demonstrating the Dyson products according to the customer s needs and requirements, being congenial and ever ready.
Articulating the usage and the preventive maintenance that will ensure optimum performance and longevity. Continuously honing the product knowledge and keeping updated on any and every new development within Dyson and our competitors, taking full advantage of the available information.
Actively building relationships with the team and the wider support channels to further the success of Dyson products, convening with them to make sure there is no discord.
Proactively volunteering and partaking in cross- functional and extracurricular activities.
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role, expanding the domain, which is not limited to just one role.
Identify problems and find solutions, relaying the same information to the team so that everyone is up to speed on the situation and can chime in if required.
Provide real time feedback to Owner Experience Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.
Capture and report any emerging product reliability and safety issues reporting that might stunt the growth, or lead to an unpleasant experience.
Submit daily/weekly reports of products and customers serviced so that the relevant results can be extrapolated and present to the team, constantly improving.
Ensure all process activity is communicated and Dyson service levels are understood and exercised.
Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.
Assist Owner Experience Team in investigation of escalated repair instances to the problem can be realized in the early stages and dealt with.
Role: Service Engineer
Industry Type: Advertising & Marketing
Department: Production, Manufacturing & Engineering
Employment Type: Full Time, Permanent
Role Category: Operations, Maintenance & Support
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Training Usage Investigation Customer experience Management Troubleshooting Technical support Preventive maintenance Inventory Remedy