We are looking for an accomplished Delivery Manager who is proactive, customer-focused eager to drive successful outcomes in a dynamic, collaborative environment. The Delivery Manager will also be responsible to grow the existing business and identify growth opportunity.

Key Responsibilities:

Delivery Leadership and Strategy

• Oversee end-to-end project planning, execution, and delivery for multiple customer accounts, ensuring on-time, within-scope, and on-budget outcomes.
• Create and implement delivery frameworks that promote effective cross-functional collaboration across development, QA, DevOps, and business teams.
• Lead continuous improvement initiatives, optimizing processes, enhancing quality, and proactively managing risk.

Customer Engagement and Relationship Management

• Build and sustain strong, long-term relationships with customer stakeholders, acting as a trusted advisor and ensuring high satisfaction with service delivery.
• Serve as the primary client contact, facilitating regular meetings to review project status, upcoming needs, and align on strategic objectives.
• Identify upsell and cross-sell opportunities, contributing to account growth and strengthening client partnerships.

Growth and Business Development

• Partner with account managers and sales teams to identify and pursue new business opportunities within existing accounts.
• Contribute to strategic account planning to align delivery activities with overall account growth objectives.
• Prepare proposals, presentations, and other materials to demonstrate value to clients and support business expansion.

Cross-Functional Delivery Management

• Coordinate closely with internal teams, including engineering, product management, and data science, to ensure alignment and seamless collaboration throughout the project lifecycle.
• Proactively address delivery challenges by managing dependencies, identifying risks, and resolving potential bottlenecks.

Foster a collaborative work environment that promotes knowledge sharing and cross-functional alignment for optimal project outcomes

Qualifications:

• 18+ years of experience in IT Delivery with strong expertise in Networking and Cloud Technologies along with good understanding of hyper scaler & Cloud technologies ( AWS, Azure, Google)
• Go-getter with strong leadership and team management skills.
• Proven ability to build and maintain relationship with clients focusing delivery-led sales and expand account value.
• Excellent communication and interpersonal abilities to drive customer satisfaction and project success.

Preferred Skills:

• Good understanding on Technology ( mainly Java based solutions) and Platforms play ( like SFDC, Splunk, ServiceNow)
• Hands-on experience in Networking domain ( Service Provider, Data Center, and Routing/Switching domains.
• Experience working with cloud-based infrastructure and services.

Role: Program Manager - Technology / IT

Industry Type: IT Services & Consulting

Department: Project & Program Management

Employment Type: Full Time, Permanent

Role Category: Technology / IT

Education

UG: Any Graduate

PG: Any Postgraduate