At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve

Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people

It requires a consistent and committed practice, something we call the Juniper Way

:

Title: Technical Support Engineer -L2

Role: TAC Engineer Datacenter Switching

Location: Bangalore

Summary:

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Junipers Campus & Data-Center products (EX, QFX & QFabric) & technologies

Key Responsibilities

The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience

Demonstrate ownership of customer reported issues till resolution

Understand Customers impact, prioritize and communicate effectively between various stakeholders

Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities

Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement

Mandatory Skills:

Excellent verbal and written communication, presentation and customer handling skills

Ability to logically troubleshoot complex and high impact problems

Self-learner with appetite for continuous development

In-depth knowledge of the following:

Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]

IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),

IP routing protocol (BGP, OSPF, RIP),

Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus

Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage

Preferred Work Experience

Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

Troubleshooting complex networking in Routing/Switching domain

Experience in working with Product Development/Engineering team to resolve customer reported issues

Proven track record of implementing automation technologiesDot Network Design and implementation experience in Datacenters would be a plus

Educational Qualification

Engineering Graduates with 2+ years of relevant work experience

JNCIP / JNCIE / CCNP / CCIE will be added advantage

About Juniper Networks

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era

We do this with products, solutions and services that transform the way people connect, work and live

We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world

Additional information can be found at Juniper Networks (www juniperDot Net) or connect with Juniper on Twitter, LinkedIn and Facebook

WHERE WILL YOU DO YOUR BEST WORK

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected

We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people

The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work

At Juniper we believe this is more than a job its an opportunity to help change the world

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together

We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for

If you think you have what it takes, but do not necessarily check every single box, please consider applying

Wed love to speak with you

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

Juniper Networks participates in the E-Verify program

E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers

Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar

E-Verifyis a registered trademark of the U

S

Department of Homeland Security

Juniper is an Equal Opportunity workplace and Affirmative Action employer

We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic

All employment decisions are made on the basis of individual qualifications, merit, and business need

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Role: Network (Support) Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Junipers sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.