We are looking for a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service by assisting clients with inquiries, troubleshooting issues, and ensuring a seamless customer experience. The ideal candidate is empathetic, detail-oriented, and an excellent communicator.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, phone, and social media.
• Provide accurate information and solutions regarding products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Maintain customer records by updating account details and logging interactions.
• Work closely with other teams (sales, technical support, product, etc.) to resolve customer concerns.
• Identify customer pain points and provide feedback to improve products and services.
• Assist with onboarding new customers by guiding them through the setup process.
• Ensure high levels of customer satisfaction by following up on unresolved issues.
• Handle complaints professionally and aim for effective resolutions.
• Stay updated on company policies, new product features, and industry trends.

Qualifications & Skills:

• Experience: 1-3 years in customer support, call center, or a related role.
• Education: High school diploma required; bachelors degree is a plus.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with CRM software (e.g., Zendesk, Salesforce) and helpdesk tools.
• Empathy and patience when dealing with customer concerns.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in [industry-specific knowledge, e.g., SaaS, e-commerce, finance].
• Multilingual abilities are a plus.
• Basic technical troubleshooting skills.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Career growth opportunities.
• Remote or hybrid work options (if applicable).

About company

Saleshandy is a sales engagement platform that enables sales teams to scale their email outreach operations seamlessly.

Campaigns on Saleshandy are the easiest way to schedule and send hundreds (or thousands) of multi-stage automated follow-up emails to your leads at once. You can personalize your email campaign using merge tags, and have automated follow-ups sent based on engagement (open or clicks) on the last email. You can schedule these emails to go out in your recipients time zone too, so your emails dont get buried in their inbox.