Job description
Who are we looking for?


• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of Characters.
• Excellent communication and presentation skills.
• Ability to multitask, priorities, and manage time effectively.



What will you be doing here?


• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers needs to achieve satisfaction.
• Recognize, document and alert the management of trends in customer queries.
• Research, identify and resolve customer queries using relevant information tools.
• Follow up with customers on unresolved queries when necessary.

Role: Customer Success - Other
Industry Type: E-Learning / EdTech
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Any Graduate

Key Skills
Communication Skills Customer Relationship Customer Support Customer Queries