• Customer Interaction: Respond promptly and professionally to customer inquiries via multiple channels, including phone, email, and live chat.
• Issue Resolution: Identify and resolve customer complaints or problems by clarifying the issue, determining the cause, and selecting the best solution.
• Order Processing: Process orders, forms, applications, and requests accurately.
• Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Escalation Management: Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.
• Product Knowledge: Maintain in-depth product knowledge to provide accurate information and support to customers.
• Feedback Collection: Provide feedback to managers regarding common complaints or concerns to help the organization improve its services.
• Customer Onboarding: Assist in customer onboarding processes by demonstrating product features and services.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

About company

India€™s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad in March 2014; and have since served over 30+ lakh customers monthly. We have raised a total of $366 Million from our investors - Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, Fulcrum Capital. Our Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. We€™re a team of 2000+ people driven by passion to help you fulfil your real estate requirements, without any brokerage.We have worked tirelessly to remove all information asymmetry caused by brokers. We also enable owners & tenants to interact with each other directly by using our technologically advanced platform. Our world class services include- €¢ Verified brokerage-free properties for buyers & tenants (Relationship Managers to assist you through the process) €¢ Quality brokerage-free tenants & buyers for property owners €¢ Online rental agreements €¢ Packers & Movers services €¢ Home Services like painting, cleaning etc. €¢ Home Loans €¢ Dedicated services for NRI customers and CPMS €¢ Furniture & Interior Decoration €¢ NoBrokerHood a visitor, society, & accounts management software for apartment societies. We serve €“ Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. We will soon come to more cities shortly.