As a Customer Support Executive, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling customer interactions across multiple channels, including phone, email, and live chat, and collaborating with various internal teams to provide timely solutions.

🔍 Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and live chat promptly and courteously.
• Issue Resolution: Diagnose and resolve customer issues efficiently, ensuring customer satisfaction.
• Product Knowledge: Maintain a high level of product knowledge to provide accurate information and guidance.
• Documentation: Document customer interactions and issues in the CRM system for future reference.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
• Feedback: Collect and report customer feedback to help improve products and services.
• Training: Participate in training sessions to stay updated on product knowledge and company policies.

🎓 Qualifications

• Education: High school diploma or equivalent; Associates or Bachelors degree is a plus.
• Experience: Previous customer service experience preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and analytical thinking.
• Ability to handle stressful situations with a calm demeanor.
• Familiarity with CRM systems and practices.
• Strong multitasking and time-management skills.

About company

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.