Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media channels.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
• Follow up to ensure resolutions are achieved and customer satisfaction is maintained.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Stay updated on product knowledge, policies, and system updates.
• Meet performance targets related to response time, resolution, and customer satisfaction.

Requirements:

• Bachelor’s degree in any discipline (preferred).
• Proven experience in customer service or a similar role is a plus.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-first attitude.
• Proficiency in using CRM software, help desk systems, or customer service tools.
• Ability to multi-task, prioritize, and manage time effectively.

Preferred Qualifications:

• Experience in a call center or tech support environment.
• Multilingual abilities (if required by the role or region).
• Familiarity with platforms like Zendesk, Freshdesk, Salesforce, or Intercom.

What We Offer:

• Friendly and collaborative work environment.
• On-the-job training and growth opportunities.
• Competitive compensation and performance-based incentives.

About company

RENAMBL TECHNOLOGIES PRIVATE LIMITED (CIN: U72900TN2021PTC144870) is a Private company incorporated on 19 Dec 2021. It is classified as Non-government company and is registered at Registrar of Companies, Chennai. Its authorized share capital is Rs. 1000000.00 and its paid up capital is Rs. 100000.00.

RENAMBL TECHNOLOGIES PRIVATE LIMITEDs Annual General Meeting (AGM) was last held on 30 Dec 2023. and as per records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 2023-03-31.RENAMBL TECHNOLOGIES PRIVATE LIMITEDs NIC code is 7290 (which is part of its CIN). As per the NIC code, it is inolved in Other computer related activities [for example maintenance of websites of other firms/ creation of multimedia presentations for other firms etc.].

Directors of RENAMBL TECHNOLOGIES PRIVATE LIMITED are SHAKTHI KUMAR APPAVU PALANI, and JAYALAKSHMI RAMAN.