Job description

Role & responsibilities
Respond to customer queries in a timely and accurate way, via phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved

Requirements and skills
Candidate must know Bengali, English and Hindi (All three languages are mandatory)
Excellent communication and problem-solving skills

Role: Customer Success Associate
Industry Type: FMCG
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Graduation Not Required

Key Skills
good communication skills Inbound Customer Service Voice Process