Job description
Bangalore | Gurgaon | Customer Success Team

Do you love to own customers KPIs?

Are you an evangelist who would like to help the marquee International enterprise brands?

Then this is the role for you!


Role & Responsibilities

Develop an intimate understanding of your customers businesses
Develop a network of champions within each account through education, coaching and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and analytics
Enlighten our customers with insights garnered from their own data and industry trends
Ensure customers get maximum value from customer engagement by leveraging full platform functionality
Handle customer concerns with confidence, putting them at ease
Generate Case Studies, Testimonials & PR from customers opportunities
Learn best of the marketing technologies and concepts
Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
Represent on behalf of customers/company at different forums/webinars

Qualifications

MBA in Marketing is a plus.
Internship experience in digital marketing, customer centric role is a plus.
Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired.
Ability to work with cross-functional teams.
Strong project management and time management skills.
Ability to identify and implement process improvements.
Strong problem-solving skills diagnosis, root-cause assessment, option evaluation and resolution.
Ability to communicate clearly and strategically with clients, team members, and the marketplace.
Ability to respond quickly to critical issues and roadblock.
Good communication skills (Written/Oral).
Excellent presentation skills.

Whats in it for you?

Immense growth, continuous learning and consult the top-notch international brands
Work with some of the most innovative brains
Opportunity to explore your entrepreneurial mindset
Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about you.

Role: Customer Success Associate
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
PG: MBA/PGDM in Marketing

Key Skills
Customer Relationship Customer Retention Churn Management Upsell Cross Selling Retention