Job description
Who are you
We are looking for someone who is passionate about supporting and exciting our customer group of PEs, MA Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:
Relevant experience -
You have excelled in a client-facing or research-focused role, ideally in the PE/MA industry, for at least 4 years.
Education -
You hold a university degree from a leading university.
Customer-centric
- You have a value-driven customer-first mindset and are keen to deliver top customer experience.
Structured -
You are well organized and can manage diverse priorities
Communication -
You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.
Languages -
You are fluent in English.
Flexibility in work timings -
This newly formed Customer Service team is intended to be a 24*7 operation in multiple coverage shifts when fully scaled to support our global growth journey. At this point we are looking for team members to flexibly cover two shifts, with each team member covering one shift per day for 5 days a week (including weekends), in a rotational manner.
Shift 1: 12:00 IST to 21:00 IST
Shift 2: 21:00 IST to 5:00 IST
Bonus points for:
Experience with customer-centric approaches
Experience within the PE/MA industry
Experience with company research
What we offer:
Flexibility and freedom
Excellent compensation plus night shift / weekend shift allowance as per policy
A supportive and collaborative team culture
Well-funded company that is healthy and fast-growing
Company-wide outings and events
We are the European leader with global aspirations, working towards unicorn status; this is the right time to come onboard and take that ride with us

Role: Customer Service
Industry Type: Investment Banking / Venture Capital / Private Equity
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Service Representative Customer satisfaction M&A Customer service Management Customer experience Company research Recruitment