:

Responsible for handing entire CRM Post sale activities from onboarding to possession
Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence
Ensure follow up for customer documents collection and home loan processing
Prompt Follow-up with customers for instalments payment due & overdues
Prepare MIS reports of payment receivables, outstanding etc
Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations
Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers
Skills Attributes:

Good English communication (Oral Written)
Good working knowledge of Ms-Excel and Ms-Word
Strong understanding of process documentation.
Understanding of bank related processes for disbursing loans to customers by banks.
Basic understanding of real estate products and finishes will be an added advantage.


Role: Customer Onboarding - Non Voice
Industry Type: Engineering & Construction
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate
Key Skills
Collections crm customer relationship Solving Queriesreal estatecustomer queriesPost Sales