A Customer Care Executive is responsible for handling customer queries, resolving complaints, and providing excellent support to ensure a positive customer experience. They serve as the first point of contact between a company and its clients, helping to build strong relationships and enhance customer satisfaction.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat, or in person.
• Issue Resolution: Address and resolve customer complaints promptly and professionally.
• Product/Service Guidance: Provide information about products, services, and company policies.
• Order Processing: Assist customers with orders, refunds, exchanges, and tracking.
• Data Entry & Documentation: Maintain accurate records of customer interactions and transactions.
• Feedback Collection: Gather customer feedback and suggest improvements to enhance service quality.
• Collaboration: Work with internal teams to resolve customer issues effectively.
• Follow-ups: Ensure customer concerns are fully resolved by following up on previous interactions.

Qualifications & Skills

• Education: High school diploma or bachelor’s degree (preferred in business, communications, or related fields).
• Communication Skills: Strong verbal and written communication abilities.
• Problem-Solving: Ability to handle challenging situations and provide quick resolutions.
• Patience & Empathy: A customer-centric attitude with a focus on delivering positive experiences.
• Technical Skills: Familiarity with CRM software, email platforms, and basic computer applications.
• Multitasking: Ability to handle multiple customer interactions efficiently.
• Team Player: Works well with colleagues to improve service quality and response times.

Work Environment

Customer Care Executives can work in various industries, including:

• Retail & E-commerce
• Banking & Finance
• Healthcare & Insurance
• Telecommunications
• IT & Software Services

About company

Thyrocare Technologies Limited is Indias first fully automated diagnostic laboratory with a focus on providing quality at affordable costs to laboratories and hospitals. With a Centralized Processing Laboratory in Mumbai, India for esoteric tests and Regional Processing laboratories in 8 major metro cities in India and other parts of Asia, we perform more than 200,000 clinical chemistry investigations on about 50,000 specimens every day. Thyrocare is Indias 1st private lab to be approved by ICMR for COVID-19 Testing.